Shipping & Returns

Shipping & Returns

Delivery Information and Shipping Prices

The table below outlines delivery countries, lead times and prices. Please view our Terms & Conditions, which apply to all shipments.

Orders submitted before 1pm are usually shipped on the same business day. Orders placed later are dispatched on the following business day, excluding Danish public holidays. Delivery times are estimates and should be used as a guide.

Delivery Exceptions

For the time being, we do not ship to the below destinations:

• Faroe Islands and Greenland (DENMARK)
• Åland Islands (FINLAND)
• Corsica, Guadeloupe, French Guiana, Martinique, Réunion, Mayotte, Monaco, Saint Pierre, Wallis and the Futuna Islands,and New Caledonia (FRANCE)
• Island Helgoland, and area of Busingen (GERMANY)
• Campione d’Italia, Livigno, San Marino and Vatican City (ITALY)
• Aruba and the territories of the (Dutch) Antilles (NETHERLANDS)
• Svalbard (NORWAY)
• Ibiza, Mallorca, Menorca, Andorra, Canary Islands, Ceuta and Melilla (SPAIN)
• Isle of Man, Isles of Scilly, Channel Islands, Shetland Islands, Jersey, Guernsey and Gibraltar (UK)

Delivery

Once your package is sent, you will receive an e-mail with a tracking code which you can use to track your package. If you require help to make an online purchase, then please feel free to contact us by email OnlineCustomerCare@day.dk.

Returns

We want you to be fully satisfied with your order. That is why we offer an easy exchange and return service, which is free in Denmark.

You can return your order within 14 days of receiving it. If you decide to return after the 14 days you will be charged 25 GBP from the original amount. 

Note, you will be charged 180 NOK/15 GBP in handling fee for returning orders from a non-EU country.

We recommend that you receive a delivery receipt from your post office in the event of the loss of your return shipment, and that you note the shipment number from the return label so that you can follow the package.

Once the return has been checked by our team at our warehouse, you will recieve a refund within 20 business days. The refund is always creditited to the payment method with which the original purchase was made with.

Returns should be sent to::

Textile Logistics
ATT: DAY / 2NDDAY
Thrigesvej 27
7430, Ikast
Denmark 

Your return package must also contain a copy of the order confirmation, invoice or other documentation showing your purchase.

You must pay for the cost of returning the item. You should ensure that an item has been carefully packaged when you return it. You are personally liable for the package/items until we have received them. Therefore, save any postal receipts and any track and trace number.

If you have any questions, please contact our customer care team at OnlineCustomerCare@day.dk